Privacy Policy

Effective date: May 18, 2026

WWLabs respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how orders and payments are processed, how long data may be retained, and the choices available to you when using our website and services.

1. Information We Collect

We may collect information you provide directly, information created through your use of the website, and limited technical data collected automatically.

Contact information: name, email address, billing address, shipping address, and any information you submit through contact forms or support requests.
Order information: products ordered, order value, shipping details, transaction references, and customer service history related to purchases.
Account data: username, password credentials stored through the website platform, saved addresses, and account preferences.
Technical data: IP address, browser type, device information, approximate location data, referral source, and website usage information.
Cookie and analytics data: information collected through cookies and similar technologies used for functionality, security, and performance measurement.

2. How We Use Information

We use collected information to operate the website, process orders, support customer accounts, improve performance, and comply with legal obligations.

To process and fulfill orders, including shipping, confirmations, and customer support.
To manage your account and provide access to order history and account features.
To communicate with you about purchases, service updates, support requests, and policy changes.
To maintain website security, detect fraud, prevent abuse, and protect our business and users.
To analyze website usage and improve site performance, product presentation, and user experience.
To comply with applicable legal, tax, accounting, and regulatory requirements.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to keep the site functioning properly and to understand how visitors use it.

Essential cookies help with core website functions such as cart operation, account login, checkout flow, and security.
Performance and analytics cookies help us understand traffic patterns and improve the website.
Preference cookies may remember settings such as language or user choices.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality, including shopping cart and account features.

4. Order Processing

When you place an order, we use your information to verify the transaction, prepare the order, arrange shipment, provide updates, and respond to order-related questions. Order data may also be used for fraud screening, recordkeeping, and compliance purposes.

5. Account Data

If you create an account, we store the information needed to maintain that account and provide related services. You are responsible for keeping your login credentials confidential. We recommend using a strong password and notifying us if you believe your account has been accessed without authorization.

6. Payment Handling

Payments are processed through third-party payment providers and ecommerce infrastructure. WWLabs does not necessarily store full payment card details on its own servers. Payment processors may collect and handle billing information, transaction details, and fraud-prevention data in accordance with their own privacy and security practices.

We may retain limited payment-related records such as transaction identifiers, payment status, and billing references for accounting, support, fraud prevention, and legal compliance.

7. Sharing of Information

We may share information only where reasonably necessary to operate the business and website.

With payment processors to complete transactions.
With shipping and logistics providers to deliver orders.
With website, hosting, security, analytics, or technical service providers supporting site operations.
When required by law, regulation, court order, or to protect rights, safety, and property.
In connection with a business transfer, merger, acquisition, or asset sale, where permitted by law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, tax and accounting obligations, fraud prevention, dispute resolution, and legal compliance. Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data, which can include the right to request access, correction, deletion, restriction, objection, or data portability. You may also have the right to withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before responding.

10. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Research Use Only Notice

WWLabs supplies products intended for research purposes only. Products and related information on this website are not presented for human consumption, medical use, diagnosis, treatment, or prevention of disease. Customers are responsible for ensuring lawful and appropriate use consistent with all applicable regulations and the intended research-only nature of the products.

Nothing in this Privacy Policy changes or limits the research-use-only restrictions presented elsewhere on the website. Account registration, ordering, and communications with WWLabs remain subject to those restrictions and to our Terms & Conditions.

12. Contact Details

If you have questions about this Privacy Policy or would like to make a privacy request, please contact:

WWLabs
Support email: support@wwlabs.nl

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or technical changes. The updated version will be posted on this page with a revised effective date.